FAQs

We have collected a list of questions and answers we feel may answer any of your queries here at FlipFlop.com

You will receive confirmation emails of purchase. Should you wish to tract your order you can do so following the below link:

 

https://flipflop.com/track-your-order/

You can pay via Visa, MasterCard, American Express, JCB, Discover, and Diners Club along with Pay Pal

Please get in touch with customer services as quickly as possible.

 

During the checkout process you may enter your coupon code.

Delivery Charges

Standard Shipping (Dispatch 1-3 days)
UK Mainland* Only (Weekdays Only) – FREE

DPD Next Day (Dispatch same day if ordered before 2pm)
UK Mainland* Only (Weekdays & Saturday Only) – £4.00

Europe – £5.00
North America – £8.00
Rest of the World – £12.00

We ship to all major countries. If you are unsure that we would ship to you, please email us

We ship to all major countries. If you are concerned about your location, please get in touch with customer services first.

We try to dispatch most orders the within the same day if placed before 12pm. Anything after this and at weekend are dispatched on the next working day. UK mainland deliveries usually take 24hours to arrive but please allow up to 72hours before contacting us. You can find out more here: https://www.FlipFlop.com/delivery

Please fill in the returns slip which you should have received in with your packet. If for some reason there is no slip or you have misplaced it, you can download a copy here: https://www.FlipFlop.com/returns

We recommend cleaning by hand using warm water and detergent. Use a cloth or something similar that is not abrasive so you don’t damage the footbed.